Privacy Policy

Information You Provide Directly

• Contact information: name, email address, phone number, mailing address
• Appointment information: preferred dates, times, locations, and service type
• Insurance information: insurance provider and related billing details
• Health information: reason for visit and any symptoms voluntarily disclosed on our forms
• Communications: messages, inquiries, or feedback submitted through our contact forms
• SMS consent: your opt-in consent status and mobile number when you elect to receive text messages

Information Collected Automatically

• Device and browser information (IP address, browser type, operating system)
• Website usage data (pages visited, time on site, referring URLs, click patterns)
• Cookies and similar tracking technologies (see Section 6)

Service Providers

We work with trusted third-party service providers who assist us in operating our website and delivering our services — such as scheduling platforms, email delivery services, and payment processors. These providers are contractually required to protect your information and may not use it for any purpose beyond fulfilling services on our behalf.

Mobile & SMS Data

No mobile phone number, SMS opt-in record, or text messaging consent data will be sold, rented, or shared with any third party or affiliate for marketing, advertising, or promotional purposes. Disclosure is permitted solely to subcontractors who provide direct operational support for our SMS program (e.g., our SMS platform provider), under written confidentiality agreements that prohibit any secondary use of the data. All text messaging originator opt-in data and consent records are expressly excluded from every third-party data-sharing arrangement except direct message delivery. See the SMS section below for the full SMS communications policy.

Legal Requirements

We may disclose your information when required by applicable law, regulation, court order, or valid legal process, or to protect the rights, property, or safety of Avid Urgent Care, our patients, staff, or the general public.

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of all or substantially all assets, your information may be transferred as part of that transaction. We will provide prior notice and an opportunity to update your preferences before any such transfer occurs.

With Your Consent

We may share your information with other third parties when you have given us explicit consent to do so. You may withdraw consent at any time by contacting us.

Program Description

Avid Urgent Care operates an SMS messaging program for direct, two-way operational and customer care communication with clients. This is not a promotional or mass-marketing campaign. Text messages are sent only in direct response to, or as a necessary part of, an active customer inquiry, transaction, or service request.

Types of Messages You May Receive

• Customer care responses: Direct replies from our team to questions or issues you submitted through our website, contact forms, or support channels.
• Appointment updates: Confirmation that your appointment request has been received, processed, or scheduled.
• Scheduling coordination: Confirmations or changes to appointments or service arrangements you have initiated.
• Account notifications: Alerts directly related to your account, such as account verification or access updates.
• Operational support: Follow-up communication from our team in connection with an open service request or outstanding matter.

We do not send unsolicited promotional, advertising, or marketing text messages.

Opt-In and Consent

You must affirmatively opt in to receive SMS messages by checking the consent checkbox on our contact, registration, or inquiry forms. Your mobile number will not be enrolled in our SMS program without your express written consent. Consent is voluntary and is not a condition of purchasing any product or service from us.

Message Frequency

Message frequency varies and is determined solely by the nature and volume of your interactions with us. Messages are sent only in direct response to or as part of an active customer conversation or transaction. We do not operate a scheduled or automated broadcast messaging program.

How to Opt Out

You may opt out at any time by:

• Replying STOP to any message from us. You will receive a single confirmation; no further messages will be sent to that number.
• Emailing [email protected] with a written opt-out request.
• Calling us during business hours (Monday–Friday, 9am–5pm CST) — see contact information in our footer.

Opt-out requests will be processed within one (1) business day. You may re-enroll at any time by re-submitting the consent checkbox on any form.

Help

Reply HELP to any message from us to receive support contact information. You may also reach us at [email protected]. Message and data rates may apply; contact your wireless carrier for details.

SMS Data Protection

Avid Urgent Care does not sell, rent, or share your mobile phone number or SMS opt-in consent data with any third party for marketing, advertising, or promotional purposes. Your mobile number and consent records may be shared solely with subcontractors who directly support our messaging operations (such as our SMS platform provider) under written confidentiality agreements that prohibit any secondary use of the data. All text messaging originator opt-in data and consent records are expressly excluded from any data-sharing arrangement for purposes other than direct message delivery. SMS consent records are retained for the duration of your active opt-in status plus three (3) years, after which they are permanently deleted.